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Address
90 Godley Road,
Green bay, Auckland, New Zealand
Social Media
Contact Me
pathsleo@gmail.com
+64 22 496 7110

Communication Styles

Category :
Business Professionalism
Start Date :
21 December 2023
Author :
Lahiru Pathberiya

Crews, Brouwers, & Visagie Theory

Crews, E.-R., Brouwers, M., & Visagie, J. C. (2019). Transformational and transactional leadership effects on communication styles. Journal of Psychology in Africa, 29(5), 421–428. https://doi.org/10.1080/14330237.2019.1675996

In this article, Communication involves the intricate exchange and comprehension of meaning between multiple individuals. This intricate process harnesses symbols to convey thoughts, ensuring a shared understanding. Communication styles encompass the nuanced manner in which individuals interact verbally, nonverbally, and para-verbally, serving as signals for interpreting, filtering, or grasping literal meanings. These styles encompass:

• Preciseness: Individuals communicate in an organized, structured, and eloquent manner, ensuring clarity and coherence in their expressions.
• Verbal aggressiveness: This behavior targets an individual's self-concept, aiming to belittle or cause psychological distress, thereby diminishing their self-perception.
• Emotionality: When emotions override rational discussion, resulting in unpredictable behaviors, such as increased anxiety, tension, and defensiveness, hindering constructive dialogue.
• Impression manipulativeness: Employees might resort to deceit or self-presentation to impress others, manipulating their perception to gain favor.
• Expressiveness: The open and transparent display of emotions and thoughts, facilitating a deeper understanding through non-verbal cues and emotive expressions.
• Questioningness: The inclination to seek clarification, delve into understanding, and explore ideas through queries and inquiries.

In summary, this study has revealed a significant correlation between perceived leadership styles (both transformational and transactional) and the communication styles perceived by employees—specifically, traits like preciseness, verbal aggressiveness, emotionality, and impression manipulativeness within a manufacturing sector context. Notably, certain aspects of perceived transformational leadership, such as idealized influence and intellectual stimulation, demonstrated a notable influence on all four communication styles. Similarly, perceived transactional leadership, including contingent rewards and positive management-by-exception, emerged as significant predictors for these communication styles.

Brown, Paz-Aparicio, & Revilla, Theory

Brown, O., Paz-Aparicio, C., & Revilla, A. J. (2019). Leader’s communication style, LMX and organizational commitment. Leadership & Organization Development Journal, 40(2), 230–258. https://doi.org/10.1108/lodj-03-2018-0129

This study meticulously dissects the influence of a leader’s communication style (LCS) on the intricate web of interpersonal exchanges between leaders and followers (LMX), and its consequential impact on an employee's affective organizational commitment. This contribution stands out in its revelation that each facet of a leader's communication style distinctly shapes subordinate perceptions. Consequently, it emphasizes the imperative for leaders to comprehend this multifaceted model, enabling them to adeptly calibrate their communication strategies to yield desired leadership outcomes.

A leader's adeptness in employing a communication style characterized by expressiveness, precision, and a penchant for questioning fosters the cultivation of robust LMX relationships among Peruvian employees. Conversely, a communication style marked by heightened levels of verbal aggressiveness can detrimentally affect subordinates, impeding the formation of high-quality LMX relationships. This, in turn, significantly impacts the affective organizational commitment of employees.

The significance of this study lies in redefining the construct of "leader's communication style," positioning it as an instrumental facet of effective leadership. It offers a valuable contribution by raising leaders' awareness of how their communication style serves as a potent tool for effective leadership, wielding the ability to optimize their collaborators' commitment towards the organization.

Despite the extensive exploration of communication's organizational benefits over decades, the realm of research pertaining to the components of a leader's communication style (LCS) and their intricate effects remains relatively underdeveloped. Often, leaders are oblivious to their communication styles, inadvertently failing to recognize its pivotal role as a reflection of their leadership approach. Consequently, communication, despite its omnipresence in human interactions, tends to be overlooked, camouflaged within the fabric of routine exchanges.

The research conducted within the context of Peru, a nation characterized by a high power distance and collectivist culture, holds significant relevance. This study contributes by highlighting that each facet of a leader's communication style exerts a distinct influence on subordinates' perceptions. Consequently, it emphasizes the critical need for leaders to undergo training to grasp this nuanced model, enabling them to adeptly fine-tune their communication approaches to achieve desired leadership outcomes.

Among the six dimensions of leaders’ communication style, four −expressiveness, preciseness, questioningness, and verbal aggressiveness− exhibit direct correlations with the quality of Leader-Member Exchange (LMX) and indirectly affect the level of affective organizational commitment. A leader's adeptness in communicating with expressiveness, precision, and a penchant for questioning significantly facilitates the cultivation of high-quality LMX relationships among Peruvian employees. Conversely, a communication style marked by heightened levels of verbal aggressiveness significantly undermines subordinates, constricting the potential for fostering robust LMX relationships.

This nuanced understanding underscores the need for leaders to navigate communication consciously, tailoring their approach in alignment with their specific cultural context and organizational setting. Ultimately, it accentuates the pivotal role of communication in shaping the quality of relationships between leaders and subordinates, thereby influencing the overall commitment of employees towards the organization.